How can baristas effectively upsell additional items?

Making complimentary suggestions during the ordering process is a highly effective way for baristas to upsell additional items. This approach works because it creates a personalized experience for the customer, helping them discover items they might not have considered initially. For example, if a customer orders a coffee, suggesting a pastry that pairs well can enhance their overall experience and encourages them to try more from the menu.

This method is effective because it not only increases sales but also builds rapport with the customer, making them feel valued and understood. When baristas actively listen to their customers and suggest items that complement their orders, it can lead to increased satisfaction and loyalty. The suggestions should be natural and not forced, creating a flow in the conversation that keeps the customer at the forefront.

In contrast, offering discounts or displaying items prominently may catch a customer's attention, but it doesn't engage them in a way that makes them truly consider purchasing additional items. Similarly, assuming customers know what else to order can miss opportunities for connection and sale, as not all customers are familiar with the full menu or may appreciate specific recommendations. Engaging them positively through suggestions fosters a better customer experience and boosts upselling effectively.