If a barista runs out of a key ingredient during service, what should they do?

The correct response in this scenario is to inform the team and communicate with customers. This approach ensures that everyone is aware of the situation and can help manage customer expectations effectively.

When a barista encounters a shortage of a key ingredient, it's crucial to communicate this to both colleagues and customers. Informing the team allows for potential solutions to be found collaboratively, such as locating a backup supply or adjusting the menu temporarily. Communicating with customers displays professionalism and transparency, helping to maintain trust and satisfaction.

Simply ignoring the issue could lead to customer dissatisfaction and confusion, while waiting until after the shift to report it would not address the immediate problem at hand, potentially resulting in lost sales and unhappy customers. Using a substitute without informing anyone could lead to further complications, particularly if the customer has specific preferences or allergies. Keeping everyone in the loop is the best way to handle such situations efficiently and effectively.