If a customer orders a complicated drink, what should a barista do?

When a customer orders a complicated drink, it's important for a barista to clarify and repeat the order back to ensure accuracy. This practice not only confirms that the barista has understood the customer's specific requests but also helps to avoid any potential errors that could lead to dissatisfaction.

Repeating the order back can provide the customer with the opportunity to make any necessary adjustments or corrections while the order is being taken. This attention to detail demonstrates good customer service, showing the customer that their preferences matter and that the barista is committed to delivering their order as requested.

By verifying the details of complex orders in this way, the barista can enhance the overall customer experience, leading to higher satisfaction and a greater likelihood of repeat business. Thus, this approach helps in building trust and rapport between the barista and the customer.