What is the cashier's first position priority?

The first priority for a cashier in a coffee shop setting, such as Biggby Coffee, is to create a welcoming atmosphere for customers while ensuring an efficient service experience. Greeting customers within three steps of the door helps establish a friendly and inviting environment, which is essential in fostering positive customer interactions. Following this greeting with a prompt and efficient transaction recognizes the customer's time and contributes to overall satisfaction.

Completing the transaction as quickly as possible is key to maintaining a smooth flow in service, especially in a busy setting. It shows respect for the customer's time and encourages them to return, knowing that their visit will be handled promptly. This combination of greeting and efficiency is foundational to strong customer service, as it balances the friendly atmosphere with the operational need to serve customers effectively.

While other considerations, such as asking for a customer’s name or suggesting additional items, are important aspects of service, they come after the initial greeting and transaction completion. Prioritizing speed in transactions helps to keep lines moving and customers happy, which is vital in a café environment.