What is the first priority for a shot puller in a Biggby Coffee store?

The primary responsibility of a shot puller in a Biggby Coffee store is to pull shots and set up drinks. This is crucial because the quality of the espresso shots directly influences the taste of the beverages being prepared. When a shot puller focuses on pulling shots accurately and with the right timing, it ensures that the espresso has the optimal flavor profile, body, and crema—important factors that contribute significantly to customer satisfaction.

The task of setting up drinks involves combining the pulled shots with other ingredients and components to create the final beverages that customers order. This requires attention to detail and knowledge of the menu specifications to ensure consistency and quality in every drink served.

While tasks such as preparing beverages, serving food, cleaning machines, and brewing large batches of coffee are also important, they come after the foundational task of pulling quality espresso shots. The focus on shot pulling and drink preparation aligns with the emphasis on delivering high-quality beverages that Biggby Coffee is known for.