What is the primary role of a barista educator at Biggby Coffee?

The primary role of a barista educator at Biggby Coffee is to train new baristas. This position focuses on imparting essential skills and knowledge needed for baristas to effectively serve customers and prepare high-quality beverages. Training involves teaching about the coffee-making process, understanding menu items, customer service techniques, and ensuring that new team members are well-prepared to uphold the company’s standards for quality and service.

The emphasis on training highlights the importance of having a knowledgeable team that can contribute positively to the customer experience and maintain the brand’s reputation. A strong training program not only enhances the skills of the new baristas but also fosters a collaborative and supportive work environment.