What is typically a cashier's responsibility regarding customer interaction?

Engaging customers positively is a critical responsibility for cashiers in a coffee shop environment. This interaction sets the tone for the customer’s experience, as cashiers often serve as the first line of contact. A positive engagement can include greetings, active listening, recommending products, and addressing any questions or concerns that customers may have. This interaction fosters a welcoming atmosphere, encouraging repeat customers and enhancing overall customer satisfaction.

The other options, while relevant to different roles within a coffee shop, do not align with the specific duties of a cashier. Creating new menu items is typically the responsibility of culinary staff or management who oversee menu development. Providing technical support on coffee machines would fall under the purview of trained baristas or maintenance staff, who are equipped to handle equipment issues. Managing employee schedules is a task usually handled by management or supervisors, focused on staffing needs and employee availability. Each of these responsibilities plays a vital role in the operation of a coffee shop, but none directly relate to the cashier’s primary role of customer interaction and engagement.