What should a barista do when they have a regular customer?

Remembering a regular customer's usual order is vital for building a strong customer relationship and enhancing their experience. This practice shows attentiveness and personal connection, which can make customers feel valued and appreciated. When a barista recalls a customer's preferences, it not only streamlines the ordering process, making it quicker and more efficient, but it also fosters a sense of loyalty and trust between the customer and the establishment.

Customers often return to places where they feel a connection, and being recognized can contribute significantly to that feeling. It's a way to demonstrate that you care about their preferences and are paying attention, which can increase customer satisfaction and lead to repeat business.

While suggesting new items can occasionally be a good strategy, it should not overshadow the importance of catering to established preferences for regular customers. Ensuring a consistent experience is key in the service industry.