What should be done if a piece of equipment is malfunctioning?

When a piece of equipment is malfunctioning, the best course of action is to report it to a manager immediately and avoid using the equipment. This approach ensures the safety of both staff and customers and prevents further damage that could lead to more significant issues. Continuing to use malfunctioning equipment can result in accidents, make problems worse, or compromise service quality, which is not in line with the standards of a professional coffee shop environment.

Avoiding personal attempts to fix the issue, especially if one is not trained or certified to do so, can lead to additional risks and liabilities. Ignoring the problem can also affect overall business operations and customer satisfaction, which are critical in a fast-paced service industry. Reporting the issue promptly allows for it to be assessed and fixed by an appropriate team member, ensuring that operations can resume safely and efficiently.