When customers have a beverage upset, which of the following options would be effective?

When addressing a beverage upset, recommending an upsell option or a different drink can be particularly effective for several reasons. First, it acknowledges the customer's dissatisfaction with their initial choice and offers a proactive solution to enhance their experience. By suggesting an alternative that may be more appealing, you not only demonstrate attentiveness to their needs but also create an opportunity for them to discover a new favorite beverage.

This approach encourages positive engagement, as the customer feels heard and valued, which is vital in building customer loyalty. It can also lead to increased sales for the establishment, as customers may be tempted to try something new that they wouldn't have considered otherwise. Providing options shows that you are invested in their satisfaction and willing to go beyond just fixing a mistake.

In contrast, the other choices may not provide the same level of resolution or customer engagement. Suggesting they order the same drink again does not address their concern, while offering to remake the drink without any change may not guarantee their satisfaction. Encouraging feedback can be useful for future improvements but may not remedy the immediate concern that the customer is experiencing. Therefore, recommending an upsell or different drink stands out as a comprehensive and responsive approach to handling beverage upsets.