Which strategy can effectively create a personalized customer experience?

Tailoring recommendations based on individual tastes is the most effective strategy for creating a personalized customer experience because it demonstrates an understanding and appreciation of each customer's unique preferences. By listening to customers and asking questions about their likes or previous orders, baristas can suggest drinks that resonate with their preferences, fostering a sense of value and connection. This personalized approach not only enhances customer satisfaction but can also encourage repeat visits, as customers feel more understood and catered to.

In contrast, upselling every drink could come across as pushy and may not align with what the customer truly wants. Limiting interactions to only order placements misses the opportunity to build rapport and make the experience memorable. Following a strict script can feel robotic and does not allow for the flexibility needed to adapt to individual customer needs, which is crucial for providing a high-quality, personalized service.